Cancellation Policy
Effective Date: 16.01.25
Alexandra Wall is committed to ensuring your satisfaction with our products and services. This Cancellation Policy explains our approach to refunds, cancellations, and exchanges. By making a purchase through our website (https://www.alexandra-wall.com), you agree to the terms outlined below.
1. Refund Eligibility
1.1. Refunds are available for eligible purchases under the following conditions:
The product or service was purchased directly from our website.
A refund request is submitted within the specified time frame (see Section 2).
1.2. Certain items or services may be non-refundable. These include:
Downloadable digital content.
Customised or personalised products.
Services already rendered.
2. Cancellation Request Timeframes
2.1. Cancellation requests must be submitted within:
Services: 7 days prior to the scheduled start date of the service.
3. How to Request a Refund
3.1. To request a refund, please contact us at aw@alexandra-wall.com with the following details:
Your name and contact information.
Proof of purchase (order confirmation or receipt).
Reason for the refund request.
3.2. We will respond to your request within 7 business days.
5. Refund Processing
5.1. Approved refunds will be processed as follows:
For payments made via credit or debit card, refunds will be issued to the same payment method used for the purchase.
For other payment methods, we will arrange an appropriate refund method.
5.2. Please allow up to 14 business days for the refunded amount to appear in your account.
6. Non-Refundable Scenarios
6.1. Refunds will not be issued in the following scenarios:
Failure to provide adequate proof of purchase.
Missed deadlines for refund requests.
8. Changes to this Policy
8.1. We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with the updated effective date.
9. Contact Us
If you have questions about this Refund Policy, please contact us:
Email: aw@alexandra-wall.com